Frequently Asked Questions:
Q: Do you have a showroom?
A: Yes, please contact us to schedule a showroom appointment.
Q: I am interested in replacing my current rail system, what should I do first?
A: Contact Titan Stairs and schedule an appointment with a Sales Representative. We will either come out to your home to take measurements and discuss design options or we can schedule a showroom appointment.
Q: I am building a new custom home, when should I think about my stair options?
A: Contact us as early in the planning stage as possible. We can work with the Architect, Designer or Homeowner on the design, layout and code requirements for your stair system.
Q: At what stage of construction should stairs be installed?
A: Stairs are typically installed prior to flooring and after drywall has been textured and painted.
Q: How much will my stair remodel cost?
A: The price for your remodel will be based on the exact material and labor details that are required for your specific project. We don't price in generalities or by linear footage. This method allows us to give our customers the best possible price. We offer several options and styles that can accommodate your budget.
Q: How long will my stair install take from start to finish?
A: Typically we will need two to three weeks to order any necessary material (we do stock a wide variety of products). Actual install time will vary, but most installs are completed within 3 to 5 days. Our Sales Representative will be able to give you a better idea upon review of your project.
Q: How are our rail systems installed?
A: In order to provide you with the highest quality product, we install all of our rail systems on site with raw material. Our systems are not pre-fabricated. This allows our Installer to properly fit each rail or tread to your homes actual specs. Stain and finish will be the last step.
Q: What can I expect during the staining and finish process?
A: After the actual install is fully complete, our Finisher will apply stain, sanding sealer and a lacquer. Most stain colors are hand applied, which allows the stain to penetrate the wood. The finished product will be strong, durable and make the staircase the center piece of your home.
Q: How much disruption and dust should I expect in my home during the install?
A: Our Installers and Finishers work clean and will treat your home with respect. We will set up our saw and equipment either outside or in a garage/covered area, in order to minimize sawdust. We'll do our best to contain dust and will shop vac daily, but expect light cleaning after the remodel is complete.
Q: I currently have half (pony) walls at my stair or loft area, can I remove those walls and install rail?
A: We do cut down half walls. We'll just need to take a look at the structural layout, but in most cases we are able to remove half walls easily and install open rail.
Q: Can I just replace the spindles in my rail system?
A: It depends on the type of spindle and rail that you currently have. Contact our Sales Representative for more details.
Q: Are there any special care instructions for your stair rail systems?
A: We install above and beyond industry standards, so rest assured that your stair rail will be built to last. We protect our finish with a clear coat lacquer, so no chemicals are needed for cleaning. Just wipe clean with a damp rag. Follow with a dry cloth. Make sure to use a lint free rag/cloth.